FAQ

HOW LONG DOES SHIPPING TAKE? 

COVID -19 RESPONSE

Shop with confidence: Here at LUXICE we are very committed to our customer experience and satisfaction. We continue to offer the most we can to ship orders as fast as possible as if it's a point of pride for our luxury brand and answer all questions via email, chat, or phone during these strange times. However if you are facing delays in areas under quarantine, please check with your local postal carriers for more info.

Our team is very equipped with manufacturing and shipping jewelry with strict protocols insure the safety of our team and customers, and following the informations provided by the CDC.

Every order is being handled with care and will be sanitized to insure the safety of our customers. we are in this together. 

For more questions please contact us at Support@luxicejewelry.com or 4193244458 with any questions or concerns. Calls will be answered between the hours of 10am and 5pm EST. In case no one answered your call, please send us a text message and we will get back to you as soon as possible.

We send our thoughts and prayers to those affected. Stay safe, we will get through this together.

Our vision is to give you the upmost experience with internet shopping, LUXICE handels and ships orders every business day, Monday through Friday. That means your purchase will be in the mail within two to three business day after the payment is confirmed.

Tracking & Insurance

After you place your order, we will get ready and ship your package in 24-48 hours. You'll receive tracking information via SMS text and/or e-mail. All shipments are insured. LUXICE will replace your order if your package get lost or damaged during shipment.

**We highly suggest our customers to choose express shipping to prevent any delays due to Covid-19 restrictions.** 

*FREE 1 Day Express Shipping on orders $500 and above.

USA:

(USPS Priority Mail - 2 Business Days) 

(USPS Express Mail - 1 Business Day)