RETURN/EXCHANGE POLICY

What is the Return/Exchange Policy?

LUXICE accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item(s), please contact us on Support@luxicejewelry.com or send us a text message on 4193244458. once your refund or exchange is approved, you will receive an email confirmation within 24 hours. The refund will reflect in your bank account within 2-3 business days. 

Warranties are only honored with warranty cards. In the case of a broken, damaged items, LUXICE, will refund or replace your items without the warranty card. 

SOLID GOLD:

Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of $99. Please contact our customer support to receive the Authorization Form. Apparel is returnable within 14 days of purchase, if it is in unworn condition with the tags attached. 

CUSTOMIZED JEWELRY:

There are NO returns/exchanges on LUXICE Customized Necklaces and Jordan watches. Every customized item is guaranteed under our Lifetime Warranty. The warranty will give you a one-time repair of the piece - with no charge. LUXICE will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on user damage issues (ie: water damage, accidental breakage, etc) . There is a 59 USD repair fee if you encounter future problems, only for repairable items. On Custom Script Pendant (only), If you would like to make an exchange for a different chain length, there is a 49 USD handling fee. Once any of our custom piece goes into production, there can be NO cancellations.

*Shipping paid on Returned Items is non-refundable.*

*LUXICE will reimburse or pay for return shipping only in the event that we have erred. For example: if LUXICE were to send you the incorrect piece of jewelry, or article of clothing.*